Complaints and Suggestions

For complaints and suggestions, please contact the organization's coordinator at the following email address: info@nafisashams-academy.com

Mechanism of Complaints and Suggestions response

Step 1: Raise trainees' complaints/suggestions - Register the recipient of the complaint/suggestion in the complaints/suggestions follow-up record. Send the complaint/suggestion to the responsible authority according to its type to analyze it and determine the appropriate corrective action for it.

Step 2: Corrective Action - The complaint/suggestion is investigated as soon as possible within the limits of the available resources, with a maximum of 72 hours. The corrective action shall be approved by the program administration or the director of affairs according to the nature of the complaint/suggestion. The trainee or trainer is informed if there is an accidental delay in reaching a solution to his complaint/suggestion. The complainant shall be notified electronically of the results of the investigation and of any actions to be taken.

Step 3: As a result of examining and recording the complaint/suggestion, the complainant is informed of the result of the complaint’s examination by the person responsible for it no later than three days from the date of receiving the complaint. In case the institute decides not to take any other action, the complainant will be informed of the reasons. Recording the result of the investigation of the complaint and the corrective action by the Student Complaints Committee. In the event of dissatisfaction with the outcome of the complaint examination, the student can submit the complaint to the higher authority.

In addition, you can contact the National Education Center for any complaints at 920015991